Forum Discussion

skgill's avatar
skgill
Joining in
2 years ago

Outside Box Broken

Hi

Our outside box is broken and all the wires are now uncovered and exposed to the weather.   Please can I arrange for someone to come out and replace it.

thanks

 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

  • skgill's avatar
    skgill
    Joining in
    2 years ago

    Hi

    Wondered how long before you get a response on here?   My outside box is broken, all the wires are exposed to the weather.   I messaged yesterday but not heard anything back.   Concerned if this is not fixed quickly my whole Virgin will go down.

    • Tudor's avatar
      Tudor
      Very Insightful Person
      2 years ago

      The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      12 months ago

      Hi skgill,

      Thanks for posting and welcome to our community 🙂

      So I can help arrange an engineer for this, I've popped you over a private message to get a few more details from you.

      Alex_Rm