Forum Discussion

carldysongolf's avatar
carldysongolf
Just joined
7 months ago

Ordered Virgin on Tuesday. It’s now Friday and I’ve not heard a thing.

Not heard anything from Virgin since I ordered on Tuesday. What’s happening please? 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi carldysongolf 

    You could try calling the pre-installs team on 0800 052 1734 and ask them to check.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

  • Client62's avatar
    Client62
    Alessandro Volta

    Make sure VM have the correct spelling of your email address ... especially if you placed a phone order.

  • Hi carldysongolf

    Welcome to the Community Forums! Thanks for your post.

    Sorry to hear you hadn't heard back after placing an order with us online. From here, we believe that you might have had an update since - can you please confirm if you've since received any further correspondence from us? If not, we can look into this further with you.

    Let us know 😊