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Doudar's avatar
Doudar
Fibre optic
2 years ago

Ordered the Gig1 Fibre Broadband upgrade but WHEN?

On the 8 Feb 2024, I ordered the Gig1 Fibre Broadband upgrade via my VM account. I received a confirmation email with an order number, but since then nothing. If I check “My Orders & Appointments” it reports that I do not have any open orders.


When can I expect my order to be fulfilled?

Regards JohnD

  • Hi Doudar 👋.

    Thanks for reaching out to us. Apologies for the issues you have had with a package you have ordered, so that we can look into this further, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.

    Sabrina