On the 8 Feb 2024, I ordered the Gig1 Fibre Broadband upgrade via my VM account. I received a confirmation email with an order number, but since then nothing. If I check “My Orders & Appointments” it reports that I do not have any open orders.
When can I expect my order to be fulfilled?
Regards JohnD
What happend the last time you tried to order?
https://community.virginmedia.com/t5/Forum-Archive/Hub-5-order/td-p/5215607
Forum TeamHi Doudar 👋.
Thanks for reaching out to us. Apologies for the issues you have had with a package you have ordered, so that we can look into this further, we would need to bring you in for a private message to discuss this and resolve.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
