Forum Discussion
- newapolloVery Insightful Person
Hi Sam,
You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
- Ashleigh_CForum Team
Hi there Samoli
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your new account and I'd be happy to check on this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
- asdfjkl4Joining in
Hi, I'm having the same issue. All I have an order reference number from approving the pre-contract documents.
- Ashleigh_CForum Team
Hi there asdfjkl4
I am so sorry to hear that you are also facing this issue and thank you for your first post to our community forums, welcome to the team.
I'd be happy to take a closer look into this with you via a private message so we can figure out what has happened. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Related Content
- 2 months ago
- 3 months ago