Hi,
Placed an order with setup for the 9th of July. I haven't received an email other than the contract, therefore I can’t create and account and the router hasn’t arrived.
please can you help?
Many Thanks,
Sam
Hi Sam,
You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
Forum TeamHi there Samoli
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your new account and I'd be happy to check on this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Hi, I'm having the same issue. All I have an order reference number from approving the pre-contract documents.
Forum TeamHi there asdfjkl4
I am so sorry to hear that you are also facing this issue and thank you for your first post to our community forums, welcome to the team.
I'd be happy to take a closer look into this with you via a private message so we can figure out what has happened. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
