Forum Discussion

Jlauderman's avatar
Jlauderman
Just joined
5 months ago

Order of new broadband

Hello I've ordered a new broadband package and the installation date is Saturday March 1st. I've received the pre contract email only. There's been no follow up email. My talk talk account has already messaged me to say that another company is switching me over. I can't get any details of my order online without having an account. What do I need to do to check the progress?

3 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    5 months ago

    The contact number for new installations is the pre-installation and delivery team on 0800 052 1734.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 months ago

    Hi Jlauderman,

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)