Forum Discussion

Redtrucker42's avatar
Redtrucker42
Tuning in
5 months ago

Orange lights

Can anyone help got a solid orange light on my hub and router every now and then the picture freezes and distorted it lasts a bout a minute have tried resetting but stays the same my WiFi does seem to be slow.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    5 months ago

    Two separate problems. The LED colour can vary from white to deep orange and ones between. It’s not a problem, just due the cheap LED ageing. The freezes indicate a signal problem, you should check the signal quality on the TV device.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    5 months ago

    Hi there Redtrucker42 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and thank you again for posting. I have taken a look and I can see that there is an outage in your area that is currently due to be resolved today August 21 at 8.20pm. I am so sorry this has happened but it does mean our teams are aware and are working to resolve this for you. 

    Please do pop back after this time and let us know how things are looking?