Forum Discussion

Magoosteruk's avatar
Magoosteruk
Tuning in
3 months ago

Not yet even a customer and already poor experience

Just went through sign up online, selected a date and time slot for installation. Then I got an email confirming some totally different date and time slot which dont work for me. I called, spoke to a...
jpeg1's avatar
jpeg1
Alessandro Volta
3 months ago

Well at least you have an early experience of Virginmedia's customer service.

Advice to both of you based on long experience. Installation can be long delayed, particularly if external cable installation is involved. If you have an existing broadband service, do not cancel it until the VM service in installed and working to your satisfaction. Otherwise you could be left with no broadband for a period.