Forum Discussion

gracepxx's avatar
gracepxx
Joining in
12 months ago

No welcome email

I signed up to Virgin Media last week. It said my parts would be delivered on Saturday 2 March. I have received and completed pre contract documents but haven’t received any emails including a welcome email with customer number so I can’t create an account and track it. 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    A VM person should respond in a day or so.

    Meanwhile Call the Pre-installation and delivery team on 0800 052 1734 and see if they can help.

    ,

  • VM-Jon's avatar
    VM-Jon
    Problem sorter

    Hi gracepxx 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon