No Virgin Media box
Hi I'm being sent out a quick start kit but only have an openreach box on my wall. I need an engineer to do a full install but I'm going around in circles with the robot on the phone help!
Forum Discussion
3 Replies
Ring Installations 0800 052 1734
After 3 hours and not being able to speak to a human I have an engineer coming out.
VM counts a 'Quick Start' that has failed for a technical problem as a fault and you are due compensation from 2 full working days after you reported the problem to VM
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
and para 6 below
https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/automatic-compensation
