Forum Discussion

axuot's avatar
axuot
Joining in
12 months ago

No package delivered.

So, i ordered a broadband self installation kit, but i haven’t had any emails or anything from yodel or virgin media about it being dispatched or anything, i only have had the 2 emails with the documents and pre contract information.

  • VM-Jon's avatar
    VM-Jon
    Problem sorter

    Hi axuot 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

    • Jamie1997's avatar
      Jamie1997
      Just joined

      I haven’t received my package either or any indication why 

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        Hi Jamie1997 

        Thank you for your post, I have responded to you in your own thread if you pop back to me when you can we can take a look there.