Forum Discussion

WUT's avatar
WUT
Just joined
4 months ago

No order or delivery date confirmation

I placed an order on October 18th for a broadband QuickStart installation kit.

I received emails with the order confirmation (and order summary including order reference) and next steps listed as:

  • We'll confirm your delivery date
  • We'll email your contract

But I haven't received any further confirmation emails so far. The order was supposed to be delivered last week on October 22nd.

I have received emails welcoming me to eBilling and confirming that the direct debit has successfully been set up.

If I go to the 'Manage order of appointments' section of the app it says I have no orders or appointments.

 

Can someone please check the status of my order.

Thanks

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Call the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and see what they say.

    Or try the the Sales team on 0800 183 1234

     

  • Hi WUT 

    Welcome to the community forums. 

    Sorry to hear that you're still waiting on your quick start installation. 

    We can see that you've since been in touch and spoken with the team regarding this since posting. Please let us know if you have any further questions or concerns, we can provide general help and support via social media if needed.