Forum Discussion

NateDogH's avatar
NateDogH
Joining in
6 months ago

No Confirmation Email

I Recently confirmed a order for broadband. I did not receive any confirmation documents. I have the pre- contract documents but no account number. I have waited and still received no confirmation documents.

  • Hi NateDogH 

    Welcome to our community forums and our service. Thank you for your first posts.

    Sorry to hear you have not received your confirmation/ welcome email. We would be happy to look into this for you. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,