next door neighbour further away from fiber/cable box can get virgin but i can't

i out of boredom wanted to see what virgin offered in my area but it only shown my next door neighbour in my terraced cottage, can get virgin cable or fibre, but i can't, what makes little to no sense is that, im 2 metres away from the virgin media cabinets that are both cable and fibre, so im unsure whats going on.