Forum Discussion

nereapl97's avatar
nereapl97
Just joined
3 days ago

New order, no confirmation email

Yesterday I made an order regarding broadband and while I received an information email, it was not the confirmation email.

Therefore, I don't have access to the account number and I can't fully unlock my account and I have no confirmation email about my purchase. Therefore, I don't know if the order is processing or not.

I tried contacting the chat but it's a useless robot/AI and the webpage to make a form gives me a blank space. I have also checked the junk/spam folder and nothing.

I had Virgin in my previous apartment and had no issues with the broadband, but what a way to start the new contract, seriously.

Please help me with this.

 

[Mod - title edited for clarity]

account number
Broadband
confirmation email

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    11 hours ago

    Hello nereapl97

     

    Sorry to hear of the issues with the confirmation of your order, we appreciate you raising this via the forums and welcome to the community.

     

    It can take upto 48 hours for the confirmation email to be received, we don't have access to orders via our sales team here but if you're still awaiting the email please call them on 0800 183 1234 for an update.