New Hub - VM Connect, VM Media, Amazon Echo's all unable to find hub.
I recieved a new Hub 5 (to upgrade from our Hub 3) and have installed it. Whilst we can add laptops, phones and tablets to it mostly OK - the Virgin Apps (VM Connect and My Virgin Media) are unable to connect to the hub and keep saying it needs resetting, and the POD is not connecting..
I have reset the hub 4 times now (with difficulty as the VM connect App got into error cycling) and nothing has improved - still able to connect devices and use the network- but unable to connect through the apps (or add Virgin POD, Amazon Echo, etc).
I have managed to loginto the Hub Management site and change the password.
I've deleted and reinstalled the VM Connect App on 2 devices to no avail, still unable to find the hub.
On occation the Service check (when reporting an issue) has said there are instability issues with the service in the area - but then say OK again!