Forum Discussion

Jebus96's avatar
Jebus96
Joining in
11 months ago

New fibre cable

Hi there I've justanaged to drop my router and snapped the fibre connection to the router and won't go back in, is there anyway I can get a replacement fibre cable please?

  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    11 months ago

    Hey Jebus96,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you have had this issue, I can see from the system you have since spoke to our team with regards to this, were they able to go about getting this fixed through for you?

    Joe