Forum Discussion

Jebus96's avatar
Jebus96
Joining in
2 years ago

New fibre cable

Hi there I've justanaged to drop my router and snapped the fibre connection to the router and won't go back in, is there anyway I can get a replacement fibre cable please?

3 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Jebus96,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you have had this issue, I can see from the system you have since spoke to our team with regards to this, were they able to go about getting this fixed through for you?

    Joe