Hi, we are moving to a new property, the property might have had virgin before and i suspect the inlet is in the lounge. We intend to have virgin tv and broadband but i dont know whether i need an extra box if i want the computer in a bedroom. Previously property i had the hub in the bedroom direct connect to pc and the tv connected via wi-fi, is it still the same case. If so do i need an engineer to move the entry point?
Firstly, there are no specific "sockets" for Broadband or TV. It all comes down the same cable, which is split to wherever equipment is needed. So you can swap the BB Hub with the TV box at different locations without technical assistance.
Further to that, the standard TV box is now an internet streaming box that no longer requires a coaxial connection to VMs network. It only uses Wi-Fi or Ethernet. If you still want a recording facility (coaxial hard wired V360 box) you HAVE to request this directly with telephone sales. It can no longer be ordered online. There is a one-off fee of £49 for activation of a V360 box.
Ok thanks, my main concern is the download speed via wi-fi as direct cable connection is faster, but that may have improved recently.
In the vast majority of cases the wall socket is on the ground floor and the hub connected to it. TV is provided by the Stream box, and where do you want this box?
I have found the entry box on the ground floor in the new property. This is my concern that the PC upstairs will have to rely on wi-fi which is inherently slower than direct connection.
Forum TeamThanks for reaching out to us ryoden, and welcome back to our Community Forums!
Do please feel free to reach back out to this thread, if you need any further assistance.
To help you overall improve a Wi-Fi service in your property, once installed of course, do feel free to review our online literature for support.
Thanks,
David_Bn
Best option to get full speeds upstairs is to run an Ethernet cable. Get an electrician to this if you can't.
