Forum Discussion

Senny1000's avatar
Senny1000
Joining in
7 months ago

Neighbours have Virgin WiFi and my flat doesn’t

Hi there, 

My previous address had Virgin wifi where I upgraded to Gig1 and enjoyed the speed that it gave. However now graduating and moving to a different home, I found that Virgin didn’t supply my new home. It is annoying cause I will be working from home and my current provider is not really cutting it for me. I looked out into the street and notice that there are Virgin media fibre optic lines running on the main road and also noticed that both my neighbours (one next door to me on second floor and the other below me ) both have Virgin wifi and boxes outside providing them with this speed. I used an online checker and noticed all my neighbours receiving Virgin wifi apart from my flat. I would love some help with this as I feel when I start working from home next week I’m going to struggle without good wifi. 

  • Hi Senny1000,

    Thanks for posting and welcome to our community 😊

    So I can get a few more details from you I've popped you over a private message.

    Alex_Rm

    • Cryptic_Choco's avatar
      Cryptic_Choco
      Tuning in

      Hi @Alex_RM,

      I also have a similar issue to Senny1000. Could you please help me out too?

      Thanks

    • Matilde's avatar
      Matilde
      Joining in

      Hej Alex

      Hope you're having a nice Friday.

      I am having similar issues, do you have the time to look into it for me as well?

      Many thanks,

      Matilde

      • Steven_L's avatar
        Steven_L
        Forum Team

        Hey Matilde,

        Welcome to the community and thanks for taking the time to post here on the forums. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L