Need help getting an engineer booked online
I recently got a new router for my new house and It isn’t working or giving me an any internet access at all. I’m fairly certain the fault is the fact that I’m not using a virgin internet feed for my router. And have tried calling up the phone help desk and they all told me that it was a different problem and I got lots of different problems . And everyone I try to get through to the phone help line trying to get the appointment booked I A) can’t get through or b) struggling with the phone process. Now I have several accessibility issues including talking abnd memory. So the facts that I don’t have the ability to just book an engineer appointment using the app feels like discrimination . I am two weeks into using the service but am no closer to getting the problem resolved . And am currently thinking of cancelling because I’m being charged for a product I am not receiving .