Forum Discussion

lolsummers92's avatar
lolsummers92
Joining in
2 months ago

Moving Point of Entry

Still need help getting hold of Virgin to arrange an engineer to visit my house to move the point of entry. After more wasted time attempting to navigate the Virgin website, apps, chatbots and phone system it is still impossible to get through to anyone.

They did come back to me last week through this community chat but I wasn’t around to do the security check and now I can’t get a response despite e-mailing them.

Can someone from the Virgin team please respond to this chat so we can arrange a time for me to get through your security and get an engineer booked in.

I look forward to hearing from you, hopefully soon. 🤞

1 Reply

Sort By
  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Thanks for coming back to us lolsummers92. Please can you reply to the last message from my colleague and they'll be able to help further. The last message posted was by my colleague, so should be in your inbox now. 

    Kind Regards,

    Steven_L