Forum Discussion

Samuel_clayton's avatar
Samuel_clayton
Joining in
4 months ago

Moving entry point

Hello, Could we please request a staff member arrange a job for the relocation of the entry pointinto our property? We are happy to pay the £25 non-fault fee. Thank you 

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Hi Samuel_clayton 

    Welcome to our community forums and thank you for your first post.

    Thank you for contacting us for your request to move an entry point. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,
     

  • Glad to hear this Samuel. Please do not hesitate to contact us if you need any further help 🙂