Forum Discussion

TGrouch's avatar
TGrouch
Joining in
10 months ago

Moving brown box

Hi,

we would like to move the brown box from the outside wall to the upper level on the side of the house.

cen we arrange through this forum?

Thanls.

2 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 months ago

    Hi TGrouch 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    10 months ago

    Hi TGrouch, 

    Thanks for your post and welcome to our Community Forums 🤗

    We're able to book this kind of appointment here, but it looks as though you may have already got this sorted thanks to newapollo's advice 🙂

    Could you confirm if this is the case please?

    Thanks,

    Meg