Yes call it in on the normal "faults" number (150 VM Phone - free - or 0345 454 1111 on any other phone - national rate) and they can arrange it for you
There will be a £25 charge.
What VM package are you on as VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
They may sort it for you - so worth a try if they are free to you.
See if anything in here helps….
https://www.virginmedia.com/wifi-max