Forum Discussion

mgiv91's avatar
mgiv91
Joining in
13 days ago

Move router to another room.

Hi there, 

Virgin router is in upstairs bedroom and we get poor signal downstairs where we actually need it.

Can i get an engineer out to move the router to a more suitable location?

Many thanks.

 

Marc

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Yes call it in on the normal "faults" number (150 VM Phone - free - or 0345 454 1111 on any other phone - national rate) and they can arrange it for you

    There will be a £25 charge.

    What VM package are you on as VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”).    However, their Pods are only free to customers  on the 1GB, Volt (or old Ultimate Oomph) packages - is that you?  If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max

    They may sort it for you - so worth a try if they are free to you.

    See if anything in here helps….

    https://www.virginmedia.com/wifi-max

  • Hi mgiv91 thanks for posting although we're sorry to hear of the issues with your signal.

    As mentioned here, we can do this for you subject to a £25 callout charge, or if you're on the eligible bundles you can have WiFi Pods free of charge.

    Nevertheless, I'll send you a PM so I can look into this further for you.

    Please expect a PM to arrive shortly and respond directly when you can!
    Many thanks