Forum Discussion

ArcadeOcto's avatar
ArcadeOcto
Joining in
5 months ago

Move cable entry point

Hi,

I need to get my entry point moved to the other side of the room. Can someone help me book an engineer visit please? 

It doesn't seem possible to do it via online chat, phone or WhatsApp.

Thanks

  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 months ago

    Hi ArcadeOcto 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    5 months ago

    Hello ArcadeOcto.

    Thanks for your first post and welcome to our community.
    We can get this entry point relocated for you from here with the £25 charge included.
    If you don't mind, I will need to send you a private message to pass security first then agree a date for an engineer to attend.
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L
     

     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    4 months ago

    Hello ArcadeOcto,

    Thanks so much for your private message and confirming your address, I've now booked you a visit for the service issue  – you can check the date and time via your online account here  If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

    Gareth_L
     

    • Speace's avatar
      Speace
      Joining in
      4 months ago

      Hello, Can someone contact me to arrange an entry socket move due to building work please. 

      Thanks

      • Kath_P's avatar
        Kath_P
        Forum Team
        4 months ago

        Hi Speace, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

        I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,