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ashleytmason1's avatar
ashleytmason1
Joining in
6 months ago

Move cable entry point to different room

Hello

I've just moved into a new house and the cable entry point is in the bedroom and consequently we can't set up the TiVo in the living room. 

I understand if I post here someone from Virgin will pick it up and I can arrange for the cabling to be moved?

Thanks in advance 

 

2 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    6 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    6 months ago

    Hi there ashleytmason1 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry to hear you have faced this issue with your recent install and cable placement but not to worry. I'll be happy to take a closer look via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.