A familiar story of our neigbour not giving permission for Virgin to install fibre across there front garden. They refuse to sign the wayleave. A plan of where they require digging of the cables would give me something to use to persuade the neighbor, but we are having difficulty establishing where this will be. If the agreement is refused can't virgin come up with an alternative route which does not require diggingin my neighbours garden?I've not found a way of speaking to anyone in Virgin about this, going round and round in circles. So frustrating! Can anyone help?

Yes and it took me to the call center in India. See my previous comment above. I have now given up on VM. Hopeless customer service and all departments hide behind the Indian call center who have very poor command of English and are impossible to understand.

I don’t really want to spend hours on the phone trying to speak to someone who understands my issue and being passed around multiple departments. Could you not ask someone in the correct department to email me with their contact details?

If you can work out where the VM Catv cover is on the pavement, then can you think of a way around the neighbours garden? If VM are insisting on a wayleave, perhaps there is no option available. The Catv covers are usually on the footpath so have a look and see what you think.

Theres one either end of our block. We're three detached houses and we're in the middle. I guess the fiber could go over the other neighbore garden, but I can't find a way to get Virgin to respond. Its all a black hole.

If the cable between the two visible points passes your house, VM could dig the pavement outside yours and add a connection point. But this would cost more than crossing the neighbour's garden.

More Wayleave Issues | Virgin Media Community

37 Replies

jpeg1
Alessandro Volta
2 years ago
Yes, some trials have started. But it's going to take a lot of time and and money before networks are fully SA.
And more extensive rationalisation of the existing companies, it's too expensive for them all to go it alone.
- japitts
  Very Insightful Person
  2 years ago
  "More extensive rationalisation"?
  On the contrary - it's getting OT for this thread, but the UK operators are actually going the other way. Network sharing is moving to the passive assets only. All active equipment is being unwound bit-by-bit.
jpeg1
Alessandro Volta
2 years ago
But at a company level you will be aware of the prospective mergers. If Ofcom can be persuaded.
Steven_L
Forum Team
2 years ago
Thanks for coming back to us Dogbolter,have you heard anything further since your last post?

Kind Regards,

Steven_L
- Dogbolter
  Tuning in
  2 years ago
  Nope, a big fat zero...as expected.
  - Akua_A
    Forum Team
    2 years ago
    Sorry to hear this Dogbolter
    
    In this case, please get in contact with our pre-installation team on 0800 052 1734 who can provide an update for you and a possible resolution.
    
    Thanks,

Forum Discussion

More Wayleave Issues

37 Replies

Related Content

Account Issue

private road/ wayleave

Email Issues

Wayleave Issue

Wayleave