Missing Router delivery for new customer
Dear Virgin Media Team, I was informed that my router for my new customer connection would be delivered yesterday via Yodel. I stayed in all day, but no delivery was attempted, nor was any tracking ...
Forum Discussion
Hi DMShelton500
Thanks for your first post, a warm welcome to the Community Forums and to Virgin Media O2.
I'm really sorry to hear that your QuickStart delivery has been delayed. There is currently an issue at one of our warehouses which means that some customer orders have been delayed. We completely appreciate the frustration and we're doing our best to ship these orders out as soon as possible.
Hi Beth,
As you can see this is a huge issue for many of your customers at the moment. We ordered our box to be told it will arrive 5th December. Waited in all day to then get the same message as everyone else. This is not ok. We are paying for YOUR service and we can’t even use it?! We are having to use our mobile data at home which is quickly running out so going to have to pay for more if Virgin don’t get their act together. I also work from home so I will not be able to work, which again has a financial disadvantage and still paying for a service that your company cannot deliver anytime soon by the sounds as you cannot give a proper update. If this is not fixed I will be raising a formal complaint and hoping a compensation will be given to all these customers waiting!!!
Lydia
You aren't charged until you connect the kit.
14 days cool off won't also start till delivery of the equipment as that is the later date in their t&C's.
Also, automatic compensation of £6.10 per day should apply credited at a later date.
I am an existing customer of 17 years experiencing a similar issue, unfortunately the complaint has made no difference, all they have done with me is insist I sign an “improved” contract which requires new equipment which they cannot currently supply. I am furious with the utter contempt they have treated me with.
