Forum Discussion

TheAnointed's avatar
TheAnointed
Tuning in
2 years ago

Installation delayed by 5 months no end in sight - VM hasn't even applied for works permit

Hi forumites, I've been trying to get Virgin Media to install since last September and I'm running out of ideas - my last hope is that someone here can help. N.B. I'd welcome suggestions which don't...
TheAnointed's avatar
TheAnointed
Tuning in
3 months ago

Good news, the Ombudsman ruled comprehensively in my favour, awarding approx £1320 for late installation, missed engineer visits without notice, and messing me about! If other forumites have questions on the outcome/process, happy to answer them. 

 

I now have a large credit balance I'd like to get transferred to my bank account - anyone know how I can go about getting VM to transfer it? Could the forum team help please?

Thanks all

  • Akua_A's avatar
    Akua_A
    Forum Team
    3 months ago

    Thank you for the update TheAnointed We would be happy to look into this for you. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. 

    Thanks,