Install date disappearing ?

Hello all,

I have a confirmed installation date for 14.02.2024 but nothing is showing up in the app.

I've moved in into a flat and I have relayed every information about the property to Virgin Media.

I have checked previous posts in the forums, and it seems like a recurring issue ?

Is there any way to reach the Virgin team, to confirm this date, as I fear it has been cancelled. I haven't been able to reach their long phone queues ~ 60min long. This is a urgent priority in order to access and work from home!