Instalation delayed!

Question

Hi all!&nbsp;I am new to virgin media. On the 25 Feb I made an order with the pack and the instalation it suposed to be on 11 March. On last Friday I received and email that it's gonna be delayed until 27 March. I called back and they've said that they need to do some work outside.. which is suposed to do it until 11 March. Not sure why they extend it.Do I get any compensations for the delays ?Thank you

-tony- · Answer

there is absolutely do guarantee that the installation will take place on the new date or many more that might be given - thats the way of things with VM installs - the system is not broken it simply does not exist in any meaningful manner - it could happen or it might be months awaybut whatever happens and you decide DO NOT cancel - you have an install date of the 11th March - compensation on £6+ a day starts then until they finally install you - if you decided that enough stupidity from VM is enough and you have gone elsewhere once VM install you cancel in the first 14days at no costif you cancel before then they will stop the install so if you decided in the future to give them another chance the whole install saga would start againand if you do let them install dont let them con you out of the compensation wth their usual rubbish that they needed council permissions or the 11th March was provisional - if they take you down thos paths just ignore them and go to the arbitrator&nbsp;&nbsp;

Beau99 · Answer

I’m sure you can cancel your contract with Virgin or o2 in a timeframe they decide. Personally I’d think of this as a lucky escape. Run&nbsp;

Vikki_M · Answer

Hi Robertvl,
Thanks for your post and welcome to our community.
We're sorry to hear the installation has been delayed.
Our compensation policy is here for convenience.&nbsp;
If you have any further questions at all, please pop back to us and we'd be happy to help.&nbsp;

Robertvl · Answer

Hi!I want to make sure that my installation will be on 27 March and not delayed again. In this case I might cancel it.&nbsp;

Akua_A · Answer

Hi Robertvl,
Welcome back to our forums and sorry to hear you are having delays in your installation. We can understand the frustration caused and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,

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Instalation delayed!

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