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Derwentmailman's avatar
Derwentmailman
Up to speed
23 days ago
Solved

I need the cable entry point for my VM BB moved

Looking at previous posts, I believe the costs for this are £25, is this still correct?  The entry point for the TV can stay where it is.  The entry point wall I'd like for the BB is the room is the same wall as where the brown box is sited on the exterior side.  One hole through the wall into this bedroom, one connection to the brown box is what is needed.

Can a VM staff member pick this up and get this organised from here?

Thanks

  • Matthew_ML's avatar
    Matthew_ML
    10 days ago

    We will send you a DM now to book this in now.

    If the work is not carried out there will not be charged, there is only a charge if the work has been done.

10 Replies

  • Hi Derwentmailman 

    Welcome back to the Community Forums. 

    Just to clarify what you're requesting, as it's a bit confusing. 

    Is this the cable coming from the street into your Omni box, or just the cable from your Omni box that goes into the home? 
    If this is the cable from the street cabinet to your Omni-box, are you also looking to relocate the Omni-box from where it is now?  

    Alternatively, is it that your router is by your set-top box, and you're just looking to relocate the router to another room? It sounds like you would need two entry points for this request, one for the set-top box and one for the router. 

  • @ Carley_S

    To clarify,  the cable coming from street goes to an Omni - 'box 1' (on wall A).  From this box the cable is routed to the other side of my bungalow to a secondary junction box (another Omni - 'box 2' (on wall B)).  A feed to to TV set top box goes from box 2 directly to the lounge.  Another cable, for the internet, goes from box 2 through the garage whereupon it enters the dining room (where the router resides) (on wall C).

    So I need the feed connection to the TV to stay as is (wall B).  Ideally what I want is the connection to the router to go straight from 'box 1' on wall A (a bedroom) rather than the current wall C (the dining room).

    At the moment the router is in a different room to the TV 360 box.  So currently TV and Router are in lounge and dining room respectively whereas I'd prefer them to now be in lounge (TV remaining in same room) and bedroom (router being moved to a different room via a new entry point rather than using unsightly internal cabling).

      

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Hey Derwentmailman, thank you for reaching out and we are sorry to hear about you struggling to get through to us.

      Just to confirm are you looking to change the entry point?

      We normally don't move the brown box but we can look at moving the box inside the house?

      This would be a one off charge of £25 for this.

      Let us know if this sounds okay.

  • Am trying to reply but getting html formatting issues stopping me from posting.  I shall try again over the weekend.

  • I'll try again with another browser (Opera does not let me sign on - but Edge does).  To answer your questions:

    1. I am looking to change ONE of the entry points as there are currently two entry points for the 2 services I have.  Entry point 1 is to LOUNGE (TV services).  Entry point 2 is to DINING ROOM (BB service i,e VM Hub).  Both entry points from cables leading from a secondary 'brownie'.  The initial brownie (connected to the pavement connection) is on the external wall to the BEDROOM and has one cable leading to the secondary brownie.
    2. I am looking for the removal on the BB service cable to the DINING ROOM from the secondary brownie AND the BB cable now going from the initial brownie (if possible) via a hole drilled directly through the BEDROOM exterior wall.  If not possible to do this from the initial brownie then resite the secondary brownie if required.
    3. The connection cable to the LOUNGE (TV) needs to remain as it currently is.  The exterior  connection for the BB VM Hub now being moved from the DINING ROOM to the BEDROOM.  Is this possible?  I can provide photos if needed.

     

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team

      Hi Derwentmailman, 

      Thanks for coming back and clarifying. We wouldn't be able to advise if this is possible as it will depend on a number of things. We can book the visit in for you, and you'll be able to advise the engineer. They can then go through things and confirm if it's possible, if it's not, they can then look at other available options. 

      Would you like us to book the visit in? 

      Many thanks, 

  • Yes please you may book this in.  Will I incur a £25 'consultation fee' irrespective of whether works are able to be carried out as I have outlined in my previous post?

    If this proves not to be possible well I'll use WiFi (as I currently am) in the BEDROOM (reasonable speeds through the VM Hub 3.0).  Ethernet cable can be routed from the existing entry point in DINING ROOM but it is a big trip hazard.  Not sure if I want the ethernet cable routed via the loft or under floorboards especially when the initial brownie is just the other side of the wall to where my static PC is now situated.  

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      We will send you a DM now to book this in now.

      If the work is not carried out there will not be charged, there is only a charge if the work has been done.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Glad we've got the ball rolling on this for you.