Forum Discussion

Safetytrousers's avatar
Safetytrousers
Joining in
4 days ago

I have a virgin connection in wall but they don't have my address

I am desperate for decent internet and I have a Virigin connection in my wall in my third floor flat. But Virgin do not have my address registered and they say there is nothing they can do to connect me. Is there anything that can be done to resolve this?

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    24 hours ago

    Hi Safetytrousers, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that your address is not serviceable currently. Please reach out to our Sales Team on 0800 183 1234. They'll be able to check things and arrange a survey for the address if one hasn't already been done. 

    Many thanks,