Forum Discussion

seanoc84's avatar
seanoc84
Joining in
2 months ago

Hugely disappointed with the lack of transparency

I signed up for broadband and tv early November, due to the current package being ended on the 10th December I decided to delay the self service package to the 11th December. I now find myself in th...
tascott's avatar
tascott
Tuning in
2 months ago

I have been monitoring this situation for the past week and never actually heard of anyone being "directly contacted" or "apologised" to nor "kept updated".

This is just a plain lie that keeps being repeated here by the Forum team.

Ayisha_B's avatar
Ayisha_B
Forum Team
2 months ago

Hi tascott 

Our sincere apologies.

The courier service will send you tracking information when the delivery is on it's way.

Thank you for your continued patience.