Forum Discussion

kevcopp99's avatar
kevcopp99
On our wavelength
5 days ago

Hub5 - remove old devices

Why does my Hub 5 keep showing devices that i no longer own or even connected 

I've changed the name of router & password.but it still shows old obsolete connection .how do i delete forever?

 

 

[Mod - title edited for clarity]

3 Replies

  • Hey kevcopp99, thank you for reaching out and as mentioned unfortunately every device will be there forever.

    If you need any support with anything else do let us know :)

    • kevcopp99's avatar
      kevcopp99
      On our wavelength

      Hi

      Perhaps i did not explain very well ?

      Lets try again i have several devices that are No longer in use or even in my home even destroyed some on purpose too

      But these keep showing up as MY devices on my Virgin Hub 5 .i need to know how to remove them for good its very distracting/annoying 

      Reading internet advice seems to be changing router name & password along with 1 or 2 reboots should solve but it does not work with this virgin hub . perhaps others it does ?

      Please help its driving me crazy 😧