Forum Discussion

DLW46's avatar
DLW46
Joining in
2 years ago

Hub relocation

I need to move my hub to the other side of the room and require a longer coax connector cable. I believe 3m is the longest that can be provided which should be sufficient. How to I go about requesting one?

5 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 years ago

    Hi DLW46 

    Welcome back to the community forums. 

    We're able to order you a longer coaxial if this is what you need rather than a physical location. 

    A physical relocation of the router would be a £25 call-out charge for an engineer to set this up. The coaxial cable lengths are 5 meters, 10 meters and 15 meters. 

    Let us know if you'd prefer a relocation ordered or if you're happy with a 5 meter cable instead?

    • DLW46's avatar
      DLW46
      Joining in
      12 months ago

      Hi

      Thanks for the reply. A 5 meter cable will be sufficient to be able to relocate the hub in the room.

       

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        12 months ago

        Hi DLW46 thanks for your reply.

        We can definitely look to help you with this.

        Please allow me to send you a PM so I can look into this further for you.

        Expect the PM to arrive shortly and respond directly when you can!
        Many thanks