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Cheltski's avatar
Cheltski
Joining in
11 days ago

Hub 5 Power Cable

Hi all,

Can anyone let me know how to obtain a new power cable for Hub5?

The current one seems to lose all power unless it's positioned in a very specific way... any knock it loses all power.

Can i get one from Virgin or do i need to buy one?

If i need to buy one can anyone let me know what I'm looking for/provide a link to one if that's allowed!

Thanks

Cheltski

 

Cable
power

2 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 days ago

    It should be replaced for free. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    8 days ago

    Hi Cheltski 

    Thanks for posting and welcome back to the community. Apologies for any issues with your cabling. We can see since the post, you've contacted the team and we've ordered one for you :) the SLA for these orders is 5 working days. Pop back any issues :)

    Best wishes.