Forum Discussion

SimBailey's avatar
SimBailey
Just joined
2 years ago

Hub 3 replacement

Permanent red light for a couple of months now but it is not overheating.

Went through whatsapp process and eventually received a replacement power cable which has had zero effect. Still have the red light.

I am stuck in a "do you have whats app?" loop on Whatsapp (go figure!)

I need an appointment raising for a replacement to be delivered/ fitted ASAP

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Hi SimBailey

    Thank you for your post and welcome to our community.

    We are sorry to hear about the red light on the Hub.

    I will send you a private message now so we can arrange the replacement.

    Please look out for the envelope in the top right of the page and pop back to us when you can.