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Jovita90's avatar
Jovita90
Joining in
2 years ago

How to get account number if have just contract summary sheet number ?

Hi 

I placed order for broadband but in the email is not included account number and area code and I'm wondering how to register online without relevant information ? 

9 Replies

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hey Jovita90,

    Welcome to the community and thanks for taking the time to post here on the forums.
    I’m sorry to hear that you haven't been supplied your account information yet, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

    • NickJ20's avatar
      NickJ20
      Joining in
      9 months ago

      Hello

      I’m having the same issue as the above as the salesman got my name & email address wrong. There is no account number or area reference on my Contract Information Sheet.

      Any help would be great!

      • Lee_R's avatar
        Lee_R
        Icon for Forum Team rankForum Team
        9 months ago

        Hi NickJ20 thanks for reaching out and welcome to our community.

        I would love to help you. I am going to send you a private message. Please keep an eye on your inbox in the top right of you screen.

        Regards

        Lee_R

  • Joshhutch's avatar
    Joshhutch
    Joining in
    9 months ago

    I am getting the same issue,

    Is there any fix to this? Not able to contact anyone by phone either as I do not have an account number

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      9 months ago

      Hi Joshhutch 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear you're having the same issue 😔

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Cbartday's avatar
    Cbartday
    Settling in
    6 months ago

    I am having the same problem, the Provisional installation date was today but I have heard nothing at all

     

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      6 months ago

      Hi Cbartday 👋

      A warm welcome to our Community Forums and thanks for your post.

      I will be more than happy to help you further.

      Will pop you a PM 📩 now and we can take it from there.

      Speak soon!

  • Yq's avatar
    Yq
    Just joined
    5 months ago

    I am having the same issue that I only have contract summary number

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      5 months ago

      Hi Yq, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      Contract summary's will not usually include an account number unless you're already an existing customer. You'll receive a separate welcome email with this information once the account has been set up for you. 

      If your services are already active, and you've not had the welcome email, pop back and let us know and we can then check things further for you. 

      Many thanks,