What the heck is going on here? The outer box cover was removed, a splitter was installed and a shoddy connection was applied. Is my line being hacked by a third party? I contacted Virgin Media and was told I was to pay £25 for a technician to attend and correct.
Splitting a working connection is sometimes done as a quick fix to either install another new customer or repair a faulty connection for someone else.
Trace where the two wires go when they come out of the splitter.
If one belongs to you and one belongs to a neighbour, ask the neighbour if they have recently had a new VM installation or repair.
If that is the omnibox for your own VM service, you should be able to get a VM tech out to repair it to a proper condition, with a lid, at no cost to you (particularly since it seems to be installed over a drain!)
Hi Unimac 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with a damaged Omnibox. We can certainly assist you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
