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TTrick16's avatar
TTrick16
Joining in
2 years ago

Gone away form received - New home owner

Hi there,

I ordered a new broadband plan on Sunday (04/02/24) for my new house which was to have the router be delivered on Wednesday (07/02/24). Today I have gotten an email saying that a "Gone Away Form" has been received.

I've looked at the forums and I believe it's due to the previous owner not cancelling their service. Unfortunately I don't have an account number in order to create a virgin media account and speak to someone there for help.

Could I get some assistance for this please?

1 Reply

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  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi TTrick16 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you are having difficulties with your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon