Forum Discussion

Lightingman2003's avatar
Lightingman2003
Tuning in
3 months ago

Gig1 Broadband Install Date

I have ordered an upgrade from 500Mbps Broadband to Gig1 on the 21st October, and haven’t heard anything since regarding my order. There isn’t anything showing up regarding my order on my VM App, so I’m not sure what’s happening with it. 

Can one of the Mods please DM me to look into this to this matter. When I purchased this upgrade, it stated 7-10 Days for install, and we are currently on Day 10 and I haven’t heard anything, or even received the new VM Hub 5. 

  • sezza19872003's avatar
    sezza19872003
    Tuning in
    3 months ago

    This is the exact same as me. I ordered 8 days ago (23/10). Heard nothing. Not in my orders or appointments in the app. No one can help me just send me to and fro to different departments. Not received new hardware. It’s a nightmare 

  • John_GS's avatar
    John_GS
    Forum Team
    3 months ago

    Hi Lightingman2003 

    Thanks for posting and welcome back to the community. Sorry for any confusion. Online orders can take a maximum of 10 working days - kindly do check your online account for an update :).

    Best wishes.