Forum Discussion

billyd1690's avatar
billyd1690
Joining in
4 months ago

Freind wants virgin, but they said there’s already virgin in flat, but there’s no router or V6 box

New customer

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    There may well be "virgin in the flat", but it may just be a wall socket.  When an existing customer leaves, they send all the VM kit back.  Nothing will be left in the property except the means to connect a new customer.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Equipment like hubs & TV boxes are rented. So they either have to be returned, or in some cases where a customer has moved to another serviceable address, taken the kit with them.

  • Hey Billyd1960, thank you for reaching out and I am sorry to hear this.

    I would advise your friends to call our sales line on 0800 183 1234, open until 8PM tonight.