JCarty
10 months agoJoining in
Fraud Prevention team
Hi
I'm a new customer and ordered 4th July, with no confirmation on my chosen Install date I contacted customer care. Informed me that there's an issue and I need to email fraudpreventionteam@virginmedia.co.uk to provide more ID. Problem is I had to contact customer service to be informed about this which makes me think they would of just froze the order with no communication. I have provided the ID but when do I get a response as I have selected a disconnection date with my current broadband provider on the same date as my chosen install with virgin media, this was advised by a virgin media team member. I don't want to lose service and feel like I'm just going to stick with my current provider to save hassle.
Thanks