Forum Discussion

pep81's avatar
pep81
Joining in
6 months ago

Flat number not appearing but service available at postcode

Hi

I have checked availability at my address for broadband. Searching by postcode returns a number of flats in the building I live in, and they all seem to have access to broadband services, however my flat number (and a couple of others) does not come up at all (it does on the Royal Mail address search functionality and all online services I use).

I can see this has happened to other users, could you please get in touch and arrange for this to be checked and confirmed.

Many thanks 

  • Steven_L's avatar
    Steven_L
    Forum Team
    6 months ago

    Hey pep81,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to see if you can take our services. I would be happy to take some details and pass them onto our expansion team. If you're happy to do this, please respond to my private message and we can get started.

    Kind Regards,

    Steven_L