Extremely slow broadband reactivation
Basically I cancelled my broadband and TV package with Virgin Media on 26 November as I didn’t use the TV package and the price was due to double to £108. Way too expensive. It took nearly an hour on...
Forum Discussion
I'm pretty sure you cannot sign back up as a new customer within such a short period, so something has gone wrong. Everyone would do it if VM allowed it!
That’s a three year old thread but I never knew that. It was not my intention to cancel simply to rejoin. The price increase wasn’t feasible to retain the services. I went looking for another supplier. I simply noticed that the price was a lot cheaper with VM and as I already still had the kit, it made sense to phone VM to reconnect. When I phoned the sales team, nobody said I couldn’t purchase again or within a specific timeframe. I’ve phoned the call centre at least three times, nearly an hour on the phone each time. If it was the case that I could not sign up again, surely I would have been told. Two engineers have been to my house also and not said anything. And like I said, the member of staff in the sales team didn’t say anything.
Hence why I said something has gone wrong.
Best to wait for a reply from VM.
A reply to what though? I’m stuck in limbo right now and have reached a dead end with no internet through no fault of my own.
To this thread, that can take a few days.
You'll need to arrange for another temporary connection for now as it may be that you have to wait the correct period before signing back up as a 'New customer' to get a new customer deal. As I said best for VM to reply to investigate further.