Extremely slow broadband reactivation
Basically I cancelled my broadband and TV package with Virgin Media on 26 November as I didn’t use the TV package and the price was due to double to £108. Way too expensive. It took nearly an hour on...
Forum Discussion
You're not an existing customer because you cancelled, remember? You are a new customer on the same level as every other new customer.
It was quite a risk to take, cancelling your broadband when it was so important to you. What if VM had not come back with a lower offer?
I didn’t see any risk in cancelling? What risks? Didn’t think it would be such a lengthy process to reinstate the broadband if the cabling was already connected. From a monetary point of view I had to cancel as it was going to be far too expensive. The price was due to increase from £54 to £108 per month. I was on the phone for a good hour trying to cancel and the price they could offer me to keep me wasn’t good enough and for a lower speed. After cancelling I then discovered I could broadband from Virgin Media discounted to £15 per month for 6 months then £33 per month so it was a no brainier.