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Grit's avatar
Grit
Joining in
2 months ago
Solved

Exposed fibre cable

How do I report an exposed fibre cable just outside my property?
  • John_GS kindly sent out an engineer to cover the exposed cable. The repair was good but he swept everything he dug up into my front garden!

     

7 Replies

  • Hi Steven, 

    Missed your reply at first but 2 photos below. 

    I can send by email with my details....

     

  • Hi, new to this and not sure how to set up a new topic.

    I had some work done on my house and the VM cable crossing front of house is untidy! It is very low hanging in part going to the neighbour and sticking out of gutter on another part.

    Can I discuss remedial action with somebody please?

     

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Hello Kierane,

      Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your wiring at the moment. 

      I'd be happy to take a further look into this for you however first would you be able to provide a picture of the cabling, so that we can ensure this is passed to the correct team to resolve.

      Kind Regards,

      Steven_L

  • John_GS kindly sent out an engineer to cover the exposed cable. The repair was good but he swept everything he dug up into my front garden!

     

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team

      Hi Grit, 

      Thanks for coming back to us on this one. We're happy to hear that the engineer has been and been able to resolve things. 

      We always take on board the feedback given in the posts we receive so we can collect the information and use it to learn more about the areas we need to improve. We'll be sure to pass this on.

      Many thanks, 

  • Hi Grit 

    Thanks for posting and welcome to the community. I'll send you a PM now to help :)