We have a wired network connection. It used to connect to the router at 1Gbps. Now its down to 100Mbps and has been for a few days. I have also noticed some websites taking a while to load or not at all.Just wondered if there is an issue with errors or another problem perhaps? 3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 15470000002.639QAM 2562424990000002.639QAM 2561835070000002.839QAM 2561945150000002.639QAM 2562055230000002.639QAM 2562165310000002.939QAM 2562275390000002.439QAM 256238555000000339QAM 2562595630000002.339QAM 25626105710000002.839QAM 25627115790000002.839QAM 25628125870000002.339QAM 25629135950000002.639QAM 25630146030000002.539QAM 25631156110000002.239QAM 25632166190000002.439QAM 25633176270000002.239QAM 25634186350000002.539QAM 25635196430000002.839QAM 25636206510000002.139QAM 25637216590000002.539QAM 25638226670000002.539QAM 25639236750000002.438QAM 25640246830000003.139QAM 25641256910000002.739QAM 25642266990000002.839QAM 25643277070000003.239QAM 25644287150000002.539QAM 25645297230000002.739QAM 25646307310000003.240QAM 25647317390000002.540QAM 256483.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked399642002Locked396005803Locked395957604Locked396500705Locked3973899166Locked398142507Locked398859508Locked398328809Locked39102979510Locked39111994011Locked39113967012Locked3911040710413Locked39106514014Locked39108450015Locked39131248916Locked39146767017Locked39149748018Locked39128737019Locked39114852020Locked391427914921Locked39153827022Locked39187229923Locked381838325424Locked39138638025Locked391352031226Locked391426191227Locked39141163028Locked391452025329Locked39143867030Locked40122778031Locked40114371843.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 491904K3736QAM 40961483.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 49Locked402.52970855142264469

Reset the hub online, it did a software update. I have the Hub 5. My wired connection is back to 1Gbps, will monitor for errors, there are loads of pre errors but think its the post thats important.Check cables, they are all fine

Quite a few errors there - especially on the 3.1 channel.Check for local faults on 0800 561 0061.

Gave it a call, said no issues in the area. Something I should report to Virgin somehow?

Double check all cables and connections are tight and in good condition and try a 60 second pinhole reset of the hub. Failing that call it in as a fault.

Thanks, will have a look soon, and reset the hub. Probably tomorrow now. Will report back then.

daveeeh

On our wavelength

2 years ago

Errors And Strange Speeds

We have a wired network connection. It used to connect to the router at 1Gbps. Now its down to 100Mbps and has been for a few days. I have also noticed some websites taking a while to load or not at all.

Just wondered if there is an issue with errors or another problem perhaps?

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	547000000	2.6	39	QAM 256	24
2	499000000	2.6	39	QAM 256	18
3	507000000	2.8	39	QAM 256	19
4	515000000	2.6	39	QAM 256	20
5	523000000	2.6	39	QAM 256	21
6	531000000	2.9	39	QAM 256	22
7	539000000	2.4	39	QAM 256	23
8	555000000	3	39	QAM 256	25
9	563000000	2.3	39	QAM 256	26
10	571000000	2.8	39	QAM 256	27
11	579000000	2.8	39	QAM 256	28
12	587000000	2.3	39	QAM 256	29
13	595000000	2.6	39	QAM 256	30
14	603000000	2.5	39	QAM 256	31
15	611000000	2.2	39	QAM 256	32
16	619000000	2.4	39	QAM 256	33
17	627000000	2.2	39	QAM 256	34
18	635000000	2.5	39	QAM 256	35
19	643000000	2.8	39	QAM 256	36
20	651000000	2.1	39	QAM 256	37
21	659000000	2.5	39	QAM 256	38
22	667000000	2.5	39	QAM 256	39
23	675000000	2.4	38	QAM 256	40
24	683000000	3.1	39	QAM 256	41
25	691000000	2.7	39	QAM 256	42
26	699000000	2.8	39	QAM 256	43
27	707000000	3.2	39	QAM 256	44
28	715000000	2.5	39	QAM 256	45
29	723000000	2.7	39	QAM 256	46
30	731000000	3.2	40	QAM 256	47
31	739000000	2.5	40	QAM 256	48

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	96420	0
2	Locked	39	60058	0
3	Locked	39	59576	0
4	Locked	39	65007	0
5	Locked	39	73899	16
6	Locked	39	81425	0
7	Locked	39	88595	0
8	Locked	39	83288	0
9	Locked	39	102979	5
10	Locked	39	111994	0
11	Locked	39	113967	0
12	Locked	39	110407	104
13	Locked	39	106514	0
14	Locked	39	108450	0
15	Locked	39	131248	9
16	Locked	39	146767	0
17	Locked	39	149748	0
18	Locked	39	128737	0
19	Locked	39	114852	0
20	Locked	39	142791	49
21	Locked	39	153827	0
22	Locked	39	187229	9
23	Locked	38	183832	54
24	Locked	39	138638	0
25	Locked	39	135203	12
26	Locked	39	142619	12
27	Locked	39	141163	0
28	Locked	39	145202	53
29	Locked	39	143867	0
30	Locked	40	122778	0
31	Locked	40	114371	84

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

190

3736

QAM 4096

148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

Locked

2.5

2970855142

264469

26 Replies

daveeeh
On our wavelength
2 years ago
Had the engineer out today. First thing they said when they arrived were power levels were normal. I said yeah we had that before then they weren't. Lo and behold speeds dropped as he was here. They changed the bit outside the house, the bit on the inside of the house for the latest revision. Tested the cable. Went to the cabinet where an adjacent port was creating noise so changed that and still the same issues.
After a lot of testing he changed the Hub 5 for a new Hub 5, problem went away.
So far all good, the thousands of uncorrectable errors shown in the logs before are now zero have been since install so hopefully that will be that.

daveeeh

On our wavelength

2 years ago

So after having the hub replaced all was fine for a bit but now seem to be back to the same original problems which are fluctuating speeds and connection issues. Here is the latest status from the modem :

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	515000000	4.2	39	QAM 256	20
2	499000000	4.5	39	QAM 256	18
3	507000000	4.5	39	QAM 256	19
4	523000000	4.4	39	QAM 256	21
5	531000000	4.4	39	QAM 256	22
6	539000000	4.3	39	QAM 256	23
7	547000000	4.4	39	QAM 256	24
8	555000000	4.2	39	QAM 256	25
9	563000000	4.2	39	QAM 256	26
10	571000000	4.1	39	QAM 256	27
11	579000000	3.8	39	QAM 256	28
12	587000000	4.1	39	QAM 256	29
13	595000000	3.6	39	QAM 256	30
14	603000000	3.5	39	QAM 256	31
15	611000000	3.6	39	QAM 256	32
16	619000000	3.3	39	QAM 256	33
17	627000000	3.4	39	QAM 256	34
18	635000000	3.7	39	QAM 256	35
19	643000000	3.9	39	QAM 256	36
20	651000000	4	39	QAM 256	37
21	659000000	3.9	39	QAM 256	38
22	667000000	4.3	39	QAM 256	39
23	675000000	4.6	39	QAM 256	40
24	683000000	4.6	39	QAM 256	41
25	691000000	4.9	40	QAM 256	42
26	699000000	4.6	39	QAM 256	43
27	707000000	4.6	39	QAM 256	44
28	715000000	4.8	40	QAM 256	45
29	723000000	3.9	39	QAM 256	46
30	731000000	4.6	39	QAM 256	47
31	739000000	4.6	40	QAM 256	48

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	225634	0
2	Locked	39	202961	0
3	Locked	39	205404	0
4	Locked	39	249909	0
5	Locked	39	283663	0
6	Locked	39	262654	0
7	Locked	39	287367	0
8	Locked	39	257480	2
9	Locked	39	293367	0
10	Locked	39	337960	0
11	Locked	39	406386	1
12	Locked	39	366406	0
13	Locked	39	382532	3
14	Locked	39	392047	0
15	Locked	39	451833	0
16	Locked	39	520670	192
17	Locked	39	515354	0
18	Locked	39	451384	1
19	Locked	39	410942	166
20	Locked	39	479550	0
21	Locked	39	538894	0
22	Locked	39	637700	0
23	Locked	39	636682	0
24	Locked	39	517569	66
25	Locked	40	472007	0
26	Locked	39	513983	84
27	Locked	39	531445	143
28	Locked	40	502857	0
29	Locked	39	554456	142
30	Locked	39	469952	0
31	Locked	40	399493	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

190

3736

QAM 4096

148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

Locked

4.2

3661512995

616281

daveeeh
On our wavelength
2 years ago
The uncorrectable errors on the 3.1 downstream has doubled in a couple of days
- Ilyas_Y
  Forum Team (Retired)
  2 years ago
  Hey daveeeh Thanks for reaching out to us. 👋🏼
  
  We're sorry to hear about the issues with the downstream. 😞
  We've had a look on our end and the results are showing a speed above 500mb/s.
  
  May I ask if you have used Ookla or speedtest.net for your results?
  Are you able to perform them and share the results?
  You can also setup a BQM graph so we can see where dropouts are here.
  
  Let us know what they say.
  
  Kind regards,
  Ilyas.
daveeeh
On our wavelength
2 years ago
Hello,
It's not really about the download speed, its about the quality, the time its taking to do things, lag in games, lag loading videos or even websites. I have been speaking to someone by PM but feel like I am going around in circles now.
So on the 3.0 channels there is no uncorrectable errors
But I tried to explain to the person via PM about uncorrectable errors on the 3.1 channel and they have so far managed to not even mention them.
These are the uncorrectable errors on the 3.1 channel, going up by about 15,000 - 20,000 per day
That doesn't seem right to me. Should it be like that?
daveeeh
On our wavelength
2 years ago
So I reset the router last night again.
This morning there are no post rs errors on the 3.0 but over 4000 uncorrectable errors on 3.1
Are post rs errors normal?
- daveeeh
  On our wavelength
  2 years ago
  And today :
  3993388380 correctable errors
  33784 uncorrectable errors
  In the space of 24 hours??
  - Matthew_ML
    Forum Team
    2 years ago
    Hey daveeh, thank you for reaching out and I am sorry to hear this.
    
    I can see you are currently in PM with my colleague, please reach out to them if you need some more support.
daveeeh
On our wavelength
2 years ago
Thank you, though I have asked in PM over 6 times now regarding uncorrectable errors and what is an acceptable rate and have been blanked. Received no reply at all to that question.
3.0 has no post-rs errors
3.1 now has 75000 and counting and its only been up a couple of days
daveeeh
On our wavelength
2 years ago
Engineer came out, replaced an isolator and replaced the line from the box inside the property to the router. Also going to get whatever team it is to monitor the box in the street for noise.
Uncorrectable errors after a few days now sitting at just 11. Far better than the thousands I was getting per day and so far no issues
daveeeh
On our wavelength
2 years ago
Final update. Seems a lot better now, post-rs errors now stand at 13 which for over a week of uptime is perfectly accetpable as considering last time by now it was around 100000.
Websites seem better in general. Think the new line they fitted did the job

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Errors And Strange Speeds

26 Replies

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