Forum Discussion

DarrenHut's avatar
DarrenHut
Settling in
4 days ago

Error Placing Order

Dear Sir/Madam,

We are in the process of switching providers to Virgin, and after reviewing the current offers online, we decided to proceed and began the sign-up process.

However, we encountered several errors during this and have now received multiple orders and contract summaries and would like someone to confirm and cancel any duplicate orders made in error that may have been created.

If you need the specific numbers, please let me know.

Thanks,

Darren

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 days ago

    Hi DarrenHut 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have had with the website and your package that you wanted. So that we can get you some clarity on this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina