Forum Discussion

CH81's avatar
CH81
Joining in
31 days ago

Enjoying your first day email

No I'm not enjoying day 1,

 

This is because, I was told,

1 - Sky contract ends 30th of November and Virgin the day after, "seamless transition, however for some reason it's ended now and I'm left without internet.

 

2 - My Virgin media cable from outside is not connected to my property yet and was told by the person who helped me switch over from sky, to ring the number he gave me when my router arrived and it would be sorted within 24hrs (lie). 

 

3 - I rang said number that I was given only to be told that it wouldn't be 24hrs like I was told and will now be Monday (four days). My children need the internet as they have mocks and need to revise and my son needs to submit his coursework for college for Monday.

All in all, so far this has been a very disappointing experience 

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    31 days ago

    Not that it's any help, but ...

    There are many, many posts here about failed installs.  The advice is always - do not disconnect your existing ISP until your VM connection is up and running.

    Hopefully if you call the pre-installs team on 0800 052 1734 they may be able to help with dates.

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    28 days ago

    Hello CH81 

    Thanks for your first post and welcome to our community.

    I'm sorry to hear about the delay with your services being installed.

    It sounds like you opted for our self install "Quickstart" 

    If so the external cables may have been cut previously and we'd need to arrange for a physical installation.

    Can I just ask if you've managed to arrange an engineers visit yet?

    Gareth_L